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    FAQ

    1. When will my order be shipped out?

    Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

    2. What shipping methods do you offer?

    We use YunExpress, UPS, USPS and Fedex to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

    3. What is the shipping cost?

    • The United States: Free shipping on all orders
    • Canada & United Kingdom: $8 International Shipping fee
    • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ireland: $15 International shipping fee.

     

    4. How do I track my package?

    You can track your parcel via the Shipping Email. Also, you can click "Track Order" link on our website.

    5. How do I cancel my order?

    Please send the cancel request to contact@joyyumshop.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.

    6. What is the warranty of my item

    All items come with a guarantee 2-year warranty from the date of purchase. We will cover any cost occurred due to item quality issue.